| 000 | 00738nam a22002412a 4500 | ||
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| 001 | pr1000000137 | ||
| 003 | MY-KjKLI | ||
| 005 | 20121031161814.0 | ||
| 008 | 110308s2000 xx |||||||||||||| ||zxx | ||
| 020 | _a9780071181150 | ||
| 040 |
_aMY-KjKLI _beng _cMY-KjKLI |
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| 050 | 0 | _aHD9980.F569(R) | |
| 942 |
_2lcc _cPBK |
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| 100 | 1 |
_aFitzsimmons, James A. _94637 |
|
| 245 | 1 | 0 |
_aService management : _boperations, strategy and information technology. |
| 250 | _a3rd ed. | ||
| 260 |
_aNew York : _bMcGraw Hill, _c2000. |
||
| 300 |
_aindex, 646p. ; _ccm. |
||
| 650 | 0 |
_aService Industries _xManagement. _99846 |
|
| 700 | 1 |
_aFitzsimmons, Mona J. _94639 |
|
| 999 |
_c10362 _d10362 |
||