| 000 | 01201nam a2200313Ia 4500 | ||
|---|---|---|---|
| 001 | ebr10103396 | ||
| 003 | CaPaEBR | ||
| 007 | cr cn||||||||| | ||
| 008 | 000815s2005 enk s 000 0 eng d | ||
| 020 | _z1845445864 | ||
| 040 |
_aCaPaEBR _cCaPaEBR |
||
| 035 | _a(OCoLC)133163717 | ||
| 050 | 1 | 4 |
_aHF5415.5 _b.S478 2005eb |
| 245 | 0 | 0 |
_aService recovery and service continuity _h[electronic resource] / _cguest editors Steve Baron, Kim Harris and Dominic Elliott. |
| 260 |
_aBradford, England : _bEmerald Group Publishing, _cc2005. |
||
| 300 | _a100 p. | ||
| 490 | 0 |
_aJournal of services marketing ; _vv.19, no. 5 |
|
| 533 |
_aElectronic reproduction. _bPalo Alto, Calif. : _cebrary, _d2009. _nAvailable via World Wide Web. _nAccess may be limited to ebrary affiliated libraries. |
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| 650 | 0 | _aCustomer relations. | |
| 650 | 0 | _aCustomer services. | |
| 655 | 7 |
_aElectronic books. _2local |
|
| 700 | 1 | _aBaron, Steve. | |
| 700 | 1 | _aElliott, Dominic. | |
| 700 | 1 | _aHarris, Kim. | |
| 710 | 2 | _aebrary, Inc. | |
| 856 | 4 | 0 |
_uhttp://site.ebrary.com/lib/kliuc/Doc?id=10103396 _zAn electronic book accessible through the World Wide Web; click to view |
| 942 |
_2lcc _cEBK |
||
| 999 |
_c186578 _d186578 |
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