000 | 04595nam a2200349 a 4500 | ||
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001 | ebr10677734 | ||
003 | CaPaEBR | ||
007 | cr cn||||||||| | ||
008 | 130208s2013 caua s 001 0 eng d | ||
010 | _z 2013001289 | ||
020 | _z9781118375815 (pbk.) | ||
020 | _z9781118420614 (e-book) | ||
040 |
_aCaPaEBR _cCaPaEBR |
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035 | _a(OCoLC)847619142 | ||
050 | 1 | 4 |
_aHF5718.22 _b.M328 2013eb |
082 | 0 | 4 |
_a658.4/52 _223 |
100 | 1 | _aMaxey, Cyndi. | |
245 | 1 | 0 |
_aFearless facilitation _h[electronic resource] : _bthe ultimate field guide to engaging (and involving!) your audience / _cCyndi Maxey and Kevin O'Connor. |
260 |
_aSan Francisco : _bJossey-Bass & Pfeiffer Imprints, Wiley, _c2013. |
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300 |
_axx, 182 p. : _bill. |
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500 | _aIncludes index. | ||
505 | 0 | _aPreface -- Acknowledgments -- About the authors -- Introduction -- Heard on the street : the audience does know! -- The audience doesn't lie -- It's about time! -- It all begins with courage -- Keys to facilitate fearlessly -- And on a final and very important note-- -- Organic facilitation -- Organic facilitation is less known -- Organic facilitation is healthier in the long run -- Organic facilitation takes time to perfect (or, actually, make appear imperfect) -- Intimacy is key -- The fourth wall -- The wall it's ok to break -- Food, fun, and safety -- Tools for your fearless tool bag -- Rules for breaking the wall -- Dance naked! : the wisdom is in the room -- How to work (and not work) the room -- How fred friedman broke the fourth wall -- Have fun with one or with one hundred -- Take it professionally, not personally -- As you begin, notice who is "with" you through their reactions, eye contact, or what seems to be working, even in a small way -- Be ready to adapt -- Know that you can't win them all -- Yes, facilitation works with very large audiences! -- Adapting to an unexpectedly small audience -- Coach's comments -- Dialogue not monologue (worse, duologue) -- Conversation is not easy for most -- Can you converse without a cocktail? -- Conversation: begin at the beginning -- The break is never really a break -- Dialogue during your meeting -- Dialogue post-meeting -- Coach's comments -- The set-up: making it happen -- The learning environment -- You can always facilitate, no matter the circumstances -- Lessons from one executive's transformation -- Coach's comments -- Listen live, then disappear! -- What oprah and larry know -- What the best do not do -- What the journalist uncovers -- What the orchestra conductor knows -- What the sales professional knows -- Really good facilitators use these questions -- Really good facilitators avoid these questions -- What listening live is not -- Timing is everything -- Your natural resources -- Coach's comments -- Go with it! -- Take what they give you -- Trust! -- When you know more and they came to hear it -- When you need to (and should) keep emotion at bay -- When you can't think and hit at the same time -- Home run! -- Coach's comments -- It's about the audience, first and always, in all ways! -- What a ninety-one-year-old knows -- What a professional magician knows -- What an eighth-grade teacher knows -- What engineers know -- Connection is never perfection -- What the professional comedian knows -- Audiences will react differently to the same story -- Avoid death by committee -- Yikes! a whole room full of-- -- When times go less well than planned -- People and groups who exhibit predictable challenges -- People who are disconnected -- Only one person to facilitate -- In your writing, especially when you need to persuade -- Gaining traction -- Keeping momentum -- When all else fails . . . people who won't change, no matter what -- Conclusion: now is the beginning of your new skill -- Appendix a: sure things : eight discussion topics that never fail -- Appendix b: four keys to making it easier -- Appendix c: momentum magic -- Appendix d: oops! when meetings don't go so well -- Appendix e: techniques for teleconference and virtual meeting facilitation. | |
533 |
_aElectronic reproduction. _bPalo Alto, Calif. : _cebrary, _d2013. _nAvailable via World Wide Web. _nAccess may be limited to ebrary affiliated libraries. |
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650 | 0 | _aBusiness presentations. | |
650 | 0 | _aBusiness communication. | |
655 | 7 |
_aElectronic books. _2local |
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700 | 1 |
_aO'Connor, Kevin, _d1947- |
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710 | 2 | _aebrary, Inc. | |
856 | 4 | 0 |
_uhttp://site.ebrary.com/lib/kliuc/Doc?id=10677734 _zAn electronic book accessible through the World Wide Web; click to view |
942 |
_2lcc _cEBK |
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999 |
_c238985 _d238985 |