| 000 | 01242nam a2200325Ia 4500 | ||
|---|---|---|---|
| 001 | ebr10020625 | ||
| 003 | CaPaEBR | ||
| 007 | cr cn||||||||| | ||
| 008 | 021021s2003 nyu s 000 0 eng d | ||
| 020 | _z081440765X | ||
| 040 |
_aCaPaEBR _cCaPaEBR |
||
| 035 | _a(OCoLC)646712356 | ||
| 050 | 1 | 4 |
_aHF5415.5 _b.A52 2003eb |
| 082 | 0 | 4 |
_a658.812 _221 |
| 100 | 1 | _aZemke, Ron. | |
| 245 | 1 | 0 |
_aDelivering knock your socks off service _h[electronic resource] / _cRon Zemke. |
| 250 | _a3rd ed. | ||
| 260 |
_aNew York : _bAMACOM ; _aLondon : _bMcGraw-Hill, _c2003. |
||
| 300 | _a178 p. | ||
| 490 | 1 | _aPerformance research associates | |
| 500 | _aRev. ed. of: Delivering knock your socks off service / Kristin Anderson, Ron Zemke, 1998. | ||
| 533 |
_aElectronic reproduction. _bPalo Alto, Calif. : _cebrary, _d2009. _nAvailable via World Wide Web. _nAccess may be limited to ebrary affiliated libraries. |
||
| 650 | 0 | _aCustomer services. | |
| 650 | 0 | _aMarketing. | |
| 655 | 7 |
_aElectronic books. _2local |
|
| 710 | 2 | _aebrary, Inc. | |
| 830 | 0 | _aPerformance research associates. | |
| 856 | 4 | 0 |
_uhttp://site.ebrary.com/lib/kliuc/Doc?id=10020625 _zAn electronic book accessible through the World Wide Web; click to view |
| 999 |
_c29221 _d29221 |
||