000			06144nam a2200841 i 4500
001			EBC4790175
003			MiAaPQ
007			cr cnu||||||||
008			170201s2017 nyu foa 001 0 eng d
020			_z9781631576546 _qpaperback
020			_a9781631576553 _qe-book
035			_a(MiAaPQ)EBC4790175
035			_a(Au-PeEL)EBL4790175
035			_a(CaPaEBR)ebr11332748
035			_a(CaONFJC)MIL988887
035			_a(OCoLC)970636800
040			_aMiAaPQ _beng _erda _epn _cMiAaPQ _dMiAaPQ
050		4	_aHD30.3 _b.S254 2017
082	0		_a658.45 _223
100	1		_aSt. John, Walter, _eauthor.
245	1	0	_aEssential communications skills for managers. _nVolume I, _pA practical guide for communicating effectively with all people in all situations / _cWalter St. John, Ben Haskell.
246	3	0	_aPractical guide for communicating effectively with all people in all situations.
250			_aFirst edition.
264		1	_aNew York, New York (222 East 46th Street, New York, NY 10017) : _bBusiness Expert Press, _c2017.
300			_a1 online resource (x, 237 pages)
336			_atext _2rdacontent
337			_acomputer _2rdamedia
338			_aonline resource _2rdacarrier
490	1		_aCorporate communication collection, _x2156-8170
500			_aIncludes index.
505	0		_aSection 1. Topic 1. Overview of the book -- Section 2. Topic 2. Fundamentals of communicating -- Topic 3. Important principles for sending and receiving communications -- Topic 4. Communications rights of employees -- Topic 5. Communications responsibilities of employees -- Topic 6. Communications responsibilities of managers -- Topic 7. Suggested communications training for managers -- Section 3. Topic 8. Communicating competencies required by managers -- Topic 9. The manager's availability for communicating -- Topic 10. Sizing up coworkers accurately -- Topic 11. Gaining mutual understanding -- Topic 12. Giving and getting feedback -- Topic 13. The benefits of obtaining and responding to employees' ideas and suggestions -- Topic 14. Dealing compassionately with employee's feelings -- Topic 15. Strategies of being noncommittal -- Topic 16. Protecting confidential information -- Topic 17. Creating a healthy communications climate -- Topic 18. Communicating attitudes and techniques that motivate employees -- Topic 19. Breaking down manager-employee barriers with small talk -- Topic 20. Offering employees credit for their achievements -- Topic 21. Giving and receiving praise comfortably -- Topic 22. Thinking before speaking to say what you mean -- Section 4. Topic 23. Personal qualities managers need to communicate effectively -- Topic 24. Realistic expectations -- Topic 25. Ethical standards -- Topic 26. Winning style of communicating -- Section 5. Topic 27. Communicating and relating strategies for safeguarding the manager's job -- Section 6. Topic 28. Communicating effectively in stressful situations -- Topic 29. Responding to complaints by angry employees -- Topic 30. Sharing bad news compassionately with employees -- Topic 31. Giving and receiving criticism effectively -- Topic 32. Giving and receiving apologies gracefully -- Topic 33. Communicating calmly during a crisis -- Topic 34. Disagreeing diplomatically with your boss -- Topic 35. Persuading employees who oppose your ideas -- Topic 36. Communication required to implement change -- Topic 37. Warning employees about tardiness and absenteeism -- Topic 38. Disciplining employees fairly -- Topic 39. Terminating employees the right way -- Topic 40. Resolving interpersonal conflict between employees -- Topic 41. Conducting a successful news conference -- Topic 42. Testifying competently in public hearings -- Topic 43. Speaking before a hostile group -- Topic 44. Preventing and controlling malicious rumors -- Index.
506	1		_aAccess restricted to authorized users and institutions.
520	3		_aThe purpose of this book is to provide practicing and aspiring managers and students of management a practical and comprehensive reference source for communicating on the job with all people in all situations. This "how-to" book provides readers with the essential knowledge, attitudes, and skills to perform the communicating aspects of their routine and special duties. The information is presented in two volumes. Each topic is divided into "Things to Know" and "Things to Do."
588			_aTitle from PDF title page (viewed on February 1, 2017).
590			_aElectronic reproduction. Ann Arbor, MI : ProQuest, 2016. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
650		0	_aCommunication in management.
653			_aWriting Tips
653			_aWorkplace Situations
653			_aWorkplace Communications
653			_aSpeechmaking
653			_aSpeaking Confidently
653			_aPersuasive Communication
653			_aReading Tips
653			_aManagement Skills
653			_aManagerial Communications
653			_aGender-Neutral
653			_aListening Tips
653			_aManagerial Performance
653			_aDiversity Communication
653			_aConflict Resolution
653			_aCommunication Skills
653			_aCommunication Reference Guide for Managers
653			_aCommunication Mistakes
653			_aCommunication Guide for Managers
653			_aCommunication Fundamentals
653			_aCommunication Effectiveness for Managers
653			_aCommunicating Strategies
653			_aCommunicating under Stress
653			_aCommunication
653			_aCommunicating with Employees
653			_aCommunicating in the Workplace
653			_aCommunicating in a Crisis
653			_aCommunicating Effectively
653			_aCommunicating for Managers
655		4	_aElectronic books.
700	1		_aHaskell, Ben, _eauthor.
776	0	8	_iPrint version: _z9781631576546
797	2		_aProQuest (Firm)
830		0	_aCorporate communication collection. _x2156-8170
856	4	0	_uhttps://ebookcentral.proquest.com/lib/kliuc-ebooks/detail.action?docID=4790175 _zClick to View
942			_2lcc _cEBK
999			_c304770 _d304770