| 000 | 00714nam a22002412a 4500 | ||
|---|---|---|---|
| 001 | pr1000007679 | ||
| 003 | MY-KjKLI | ||
| 005 | 20131118103858.0 | ||
| 008 | 110308s1995 xx |||||||||||||| ||zxx | ||
| 020 | _a9780029129777 | ||
| 040 |
_aMY-KjKLI _beng _cMY-KjKLI |
||
| 050 | 0 | _aHF5415.5.G75 | |
| 942 |
_2lcc _cPBK |
||
| 100 | 1 |
_aGriffin, Jill. _915886 |
|
| 245 | 1 | 0 |
_aCustomer loyalty : _bhow to earn it, how to keep it. |
| 260 |
_aSan Francisco : _bJossey-Bass, _c1995. |
||
| 300 |
_a242p., index, references. ; _ccm. |
||
| 650 | 0 |
_aConsumer Satisfaction. _95094 |
|
| 650 | 0 |
_aEmployee Loyalty. _95092 |
|
| 650 | 0 |
_aCustomer Relations. _94491 |
|
| 999 |
_c3589 _d3589 |
||