| 000 | 00755nam a22002412a 4500 | ||
|---|---|---|---|
| 001 | pr1000006352 | ||
| 003 | MY-KjKLI | ||
| 005 | 20120809103106.0 | ||
| 008 | 110308s1997 xx |||||||||||||| ||zxx | ||
| 020 | _a0684832569 | ||
| 040 |
_aMY-KjKLI _beng _cMY-KjKLI |
||
| 050 | 0 | _aHF5415.5.H585 | |
| 100 | 1 |
_aHeskett, James L. _95090 |
|
| 245 | 1 | 4 |
_aThe Service profit chain : _bhow leading companies link profit and growth to loyalty, satisfaction, and value. |
| 260 |
_aNew York : _bDryden Press, _c1997. |
||
| 300 |
_a301p., index. ; _ccm. |
||
| 650 | 0 |
_aCustomer Satisfaction. _95091 |
|
| 650 | 0 |
_aEmployee Loyalty. _95092 |
|
| 650 | 0 |
_aCustomer Services. _93918 |
|
| 942 |
_2lcc _cPBK |
||
| 999 |
_c3981 _d3981 |
||