| 000 | 00625nam a22002052a 4500 | ||
|---|---|---|---|
| 001 | pr1000009830 | ||
| 003 | MY-KjKLI | ||
| 005 | 20110531150700.0 | ||
| 008 | 110308s1996 xx |||||||||||||| ||zxx | ||
| 040 |
_aMY-KjKLI _beng _cMY-KjKLI |
||
| 050 | 0 | _aHF5415.5.K42 | |
| 100 | 1 | _aKessler, Sheila. | |
| 245 | 1 | 0 |
_aTotal quality service : _ba simplified approach to using the Baldrige Award criteria. |
| 260 |
_aKuala Lumpur : _bSyarikat Abd. Majeed, _c1996. |
||
| 300 |
_a161p., index. ; _ccm. |
||
| 650 | 0 | _aQuality Control. | |
| 650 | 0 | _aCustomer Service. | |
| 999 |
_c4780 _d4780 |
||