| 000 | 01422nam a2200313Ia 4500 | ||
|---|---|---|---|
| 001 | ebr10069582 | ||
| 003 | CaPaEBR | ||
| 007 | cr cn||||||||| | ||
| 008 | 041001s2005 ilu s 001 0 eng d | ||
| 010 | _z 2004023138 | ||
| 020 | _z0793195195 (6x9 paperback) | ||
| 040 |
_aCaPaEBR _cCaPaEBR |
||
| 035 | _a(OCoLC)646724346 | ||
| 050 | 1 | 4 |
_aHF5415.5 _b.G762 2005eb |
| 082 | 0 | 4 |
_a658.8/12 _222 |
| 100 | 1 | _aGross, T. Scott. | |
| 245 | 1 | 0 |
_aWhen customers talk _h[electronic resource] : _b--turn what they tell you into sales / _cT. Scott Gross and BIGresearch. |
| 260 |
_aChicago, IL : _bDearborn Trade Pub., _cc2005. |
||
| 300 | _axi, 207 p. | ||
| 500 | _aIncludes index. | ||
| 505 | 0 | _aWe see tomorrow -- Foreknowledge -- The big idea -- The physical and metaphysical components -- How to listen to your customers -- How customers want to be served -- Engineer the experience -- Retailers and service providers who get it right -- On the horizon. | |
| 533 |
_aElectronic reproduction. _bPalo Alto, Calif. : _cebrary, _d2009. _nAvailable via World Wide Web. _nAccess may be limited to ebrary affiliated libraries. |
||
| 650 | 0 | _aCustomer relations. | |
| 650 | 0 | _aCustomer services. | |
| 655 | 7 |
_aElectronic books. _2local |
|
| 710 | 2 | _aebrary, Inc. | |
| 856 | 4 | 0 |
_uhttp://site.ebrary.com/lib/kliuc/Doc?id=10069582 _zAn electronic book accessible through the World Wide Web; click to view |
| 999 |
_c50182 _d50182 |
||