| 000 | 00734nam a22002297a 4500 | ||
|---|---|---|---|
| 001 | ko1395103855 | ||
| 003 | MY-KjKLI | ||
| 005 | 20140318085556.0 | ||
| 008 | 140318s2013 xxuaaaa |||| 001 0 eng d | ||
| 020 | _a978118345566 | ||
| 040 |
_aMY-KjKLI _beng _cMY-KjKLI |
||
| 050 | 0 |
_aHF5415.5 _bR628 2013 |
|
| 942 |
_2lcc _cPBK |
||
| 100 | 1 | _aRobson, Kevin. | |
| 245 | 1 | 0 |
_aService-ability : _bcreate a customer centric culture and gain competitive advantage / _cKevin Robson. |
| 260 |
_aChichester, U.K. : _bWiley, _c2013. |
||
| 300 |
_axvi, 261 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 526 | 0 | _aFBA | |
| 650 | 0 |
_aCustomer services. _93918 |
|
| 650 | 0 |
_aConsumer satisfaction. _95094 |
|
| 999 |
_c90289 _d90289 |
||