Taneja, Nawal K.
Looking beyond the runway airlines innovating with best practices while facing realities / [electronic resource] : Nawal K. Taneja. - Burlington, VT : Ashgate, 2010. - lxxxiv, 267 p. : ill.
Includes index.
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2010.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Airlines.
Airlines--Customer services.
Automobile industry and trade.
Aeronautics, Commercial.
Consumer satisfaction.
Electronic books.
HE9776 / .T365 2010eb
387.7068/4
Looking beyond the runway airlines innovating with best practices while facing realities / [electronic resource] : Nawal K. Taneja. - Burlington, VT : Ashgate, 2010. - lxxxiv, 267 p. : ill.
Includes index.
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2010.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Airlines.
Airlines--Customer services.
Automobile industry and trade.
Aeronautics, Commercial.
Consumer satisfaction.
Electronic books.
HE9776 / .T365 2010eb
387.7068/4