Enhancing customer experience in the service industry : a global perspective /
edited by Levent Altinay and Surya Poudel.
- 1 online resource (283 pages)
Includes bibliographical references at the end of each chapters.
9781443886192 (e-book)
Customer services--Management.
Service industries--Customer services.
Service industries--Case studies.
Electronic books.
HF5415.5 / .E543 2015eb
658.812
Includes bibliographical references at the end of each chapters.
9781443886192 (e-book)
Customer services--Management.
Service industries--Customer services.
Service industries--Case studies.
Electronic books.
HF5415.5 / .E543 2015eb
658.812