Ramachandra, K.
Services management (including skill development) / [electronic resource] : K. Ramachandra, B. Chandrashekara, S. Shivakumar. - Rev. ed. - Mumbai [India] : Himalaya Pub. House, 2010. - 262 p. : ill.
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2010.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Service industries--Management.
Hospitality industry--Management.
Customer services--Management.
Electronic books.
HD9980.5 / .R36 2010eb
Services management (including skill development) / [electronic resource] : K. Ramachandra, B. Chandrashekara, S. Shivakumar. - Rev. ed. - Mumbai [India] : Himalaya Pub. House, 2010. - 262 p. : ill.
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2010.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Service industries--Management.
Hospitality industry--Management.
Customer services--Management.
Electronic books.
HD9980.5 / .R36 2010eb