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Services management [electronic resource] : (including skill development) / K. Ramachandra, B. Chandrashekara, S. Shivakumar.

By: Ramachandra, K.
Contributor(s): Chandrashekara, B | Shivakumar, S | ebrary, Inc.
Material type: materialTypeLabelBookPublisher: Mumbai [India] : Himalaya Pub. House, 2010Edition: Rev. ed.Description: 262 p. : ill.Subject(s): Service industries -- Management | Hospitality industry -- Management | Customer services -- ManagementGenre/Form: Electronic books.Online resources: An electronic book accessible through the World Wide Web; click to view
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Electronic reproduction. Palo Alto, Calif. : ebrary, 2010. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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