Kurvinen, Matti, 1961-
Warranty fraud management : reducing fraud and other excess costs in warranty and service operations / Matti Kurvinen, Ilkka Toyryla, D. N. Prabhakar Murthy. - 1 online resource (402 pages). - Wiley & SAS Business Series . - Wiley and SAS business series. .
Includes bibliographical references and index.
9781119239703 (e-book)
Quality of products.
Warranty.
Products liability.
Sales management.
Electronic books.
HF5415.157 / .K878 2016
658.4/73
Warranty fraud management : reducing fraud and other excess costs in warranty and service operations / Matti Kurvinen, Ilkka Toyryla, D. N. Prabhakar Murthy. - 1 online resource (402 pages). - Wiley & SAS Business Series . - Wiley and SAS business series. .
Includes bibliographical references and index.
9781119239703 (e-book)
Quality of products.
Warranty.
Products liability.
Sales management.
Electronic books.
HF5415.157 / .K878 2016
658.4/73