Warranty fraud management : reducing fraud and other excess costs in warranty and service operations / Matti Kurvinen, Ilkka Toyryla, D. N. Prabhakar Murthy.
By: Kurvinen, Matti [author.].
Contributor(s): T�oyryl�a, Ilkka [author.] | Murthy, D. N. P [author.].
Material type:
BookSeries: Wiley and SAS business series: Publisher: Hoboken, [New Jersey] : Wiley, 2016Copyright date: �2016Description: 1 online resource (402 pages).Content type: text Media type: computer Carrier type: online resourceISBN: 9781119239703 (e-book).Subject(s): Quality of products | Warranty | Products liability | Sales managementGenre/Form: Electronic books.DDC classification: 658.4/73 Online resources: Click to View
| Item type | Current location | Collection | Call number | URL | Copy number | Status | Date due | Item holds |
|---|---|---|---|---|---|---|---|---|
E-book
|
IUKL Library | Subscripti | http://ebookcentral.proquest.com/lib/kliuc-ebooks/detail.action?docID=4533766 | 1 | Available |
Total holds: 0
Includes bibliographical references and index.
Description based on print version record.
Electronic reproduction. Ann Arbor, MI : ProQuest, 2016. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
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