Gallagher, Richard S.
What to say to a porcupine 20 humorous tales that get to the heart of great customer service / [electronic resource] : Richard S. Gallagher. - New York : American Management Association, c2008. - xiv, 111 p. : ill. ; 20 cm.
Includes index.
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2009.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Customer services--Humor.
Customer services--Management--Humor.
Customer relations--Humor.
Electronic books.
HF5415.5 / .G353 2008eb
658.8/12
What to say to a porcupine 20 humorous tales that get to the heart of great customer service / [electronic resource] : Richard S. Gallagher. - New York : American Management Association, c2008. - xiv, 111 p. : ill. ; 20 cm.
Includes index.
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2009.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Customer services--Humor.
Customer services--Management--Humor.
Customer relations--Humor.
Electronic books.
HF5415.5 / .G353 2008eb
658.8/12