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What to say to a porcupine [electronic resource] : 20 humorous tales that get to the heart of great customer service / Richard S. Gallagher.

By: Gallagher, Richard S.
Contributor(s): ebrary, Inc.
Material type: materialTypeLabelBookPublisher: New York : American Management Association, c2008Description: xiv, 111 p. : ill. ; 20 cm.Subject(s): Customer services -- Humor | Customer services -- Management -- Humor | Customer relations -- HumorGenre/Form: Electronic books.DDC classification: 658.8/12 Online resources: An electronic book accessible through the World Wide Web; click to view
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Includes index.

Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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