Zemke, Ron.
Delivering knock your socks off service [electronic resource] / Ron Zemke. - 3rd ed. - New York : London : AMACOM ; McGraw-Hill, 2003. - 178 p. - Performance research associates . - Performance research associates. .
Rev. ed. of: Delivering knock your socks off service / Kristin Anderson, Ron Zemke, 1998.
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2009.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Customer services.
Marketing.
Electronic books.
HF5415.5 / .A52 2003eb
658.812
Delivering knock your socks off service [electronic resource] / Ron Zemke. - 3rd ed. - New York : London : AMACOM ; McGraw-Hill, 2003. - 178 p. - Performance research associates . - Performance research associates. .
Rev. ed. of: Delivering knock your socks off service / Kristin Anderson, Ron Zemke, 1998.
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2009.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Customer services.
Marketing.
Electronic books.
HF5415.5 / .A52 2003eb
658.812