Service innovation organizational responses to technological opportunities & market imperatives / [electronic resource] :
Organizational responses to technological opportunities & market imperatives
editors, Joe Tidd, Frank M. Hull.
- London : Imperial College Press, c2003.
- xiv, 437 p. : ill.
- Series on technology management ; v. 9 .
- Series on technology management ; v. 9. .
Includes bibliographical references (p. 391-427) and index.
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2011.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Customer services--Technological innovations.
Service industries--Technological innovations.
Electronic books.
HD9980.5 / .S47 2003eb
Includes bibliographical references (p. 391-427) and index.
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2011.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Customer services--Technological innovations.
Service industries--Technological innovations.
Electronic books.
HD9980.5 / .S47 2003eb