Service innovation [electronic resource] : organizational responses to technological opportunities & market imperatives / editors, Joe Tidd, Frank M. Hull.
Contributor(s): Hull, Frank M | Tidd, Joseph | ebrary, Inc.
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Includes bibliographical references (p. 391-427) and index.
Electronic reproduction. Palo Alto, Calif. : ebrary, 2011. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
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