Kessler, Sheila.
Total quality service : a simplified approach to using the Baldrige Award criteria. - Kuala Lumpur : Syarikat Abd. Majeed, 1996. - 161p., index. ; cm.
Quality Control.
Customer Service.
HF5415.5.K42
Total quality service : a simplified approach to using the Baldrige Award criteria. - Kuala Lumpur : Syarikat Abd. Majeed, 1996. - 161p., index. ; cm.
Quality Control.
Customer Service.
HF5415.5.K42