| 000 -LEADER |
|---|
| fixed length control field |
00625nam a22002052a 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
pr1000009830 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
MY-KjKLI |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20110531150700.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
110308s1996 xx |||||||||||||| ||zxx |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
MY-KjKLI |
| Language of cataloging |
eng |
| Transcribing agency |
MY-KjKLI |
| 050 #0 - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
HF5415.5.K42 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Kessler, Sheila. |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Total quality service : |
| Remainder of title |
a simplified approach to using the Baldrige Award criteria. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
Kuala Lumpur : |
| Name of publisher, distributor, etc |
Syarikat Abd. Majeed, |
| Date of publication, distribution, etc |
1996. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
161p., index. ; |
| Dimensions |
cm. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Quality Control. |
|
|---|
| Topical term or geographic name as entry element |
Customer Service. |
