Scott, Dru.
Customer satisfaction practical tools for building important relationships / [electronic resource] : Dru Scott. - 3rd ed. - Menlo Park, Calif. : Crisp Publications, c2000. - viii, 118 p. : ill. ; 26 cm. - A fifty-minute series book . - Fifty-Minute series. .
Includes bibliographical references.
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2009.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Consumer satisfaction.
Customer relations.
Electronic books.
HF5415.335 / .S38 2000eb
658.8/343
Customer satisfaction practical tools for building important relationships / [electronic resource] : Dru Scott. - 3rd ed. - Menlo Park, Calif. : Crisp Publications, c2000. - viii, 118 p. : ill. ; 26 cm. - A fifty-minute series book . - Fifty-Minute series. .
Includes bibliographical references.
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2009.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Consumer satisfaction.
Customer relations.
Electronic books.
HF5415.335 / .S38 2000eb
658.8/343