Customer satisfaction [electronic resource] : practical tools for building important relationships / Dru Scott.
By: Scott, Dru.
Contributor(s): ebrary, Inc.
Material type:
BookSeries: Fifty-Minute series: Publisher: Menlo Park, Calif. : Crisp Publications, c2000Edition: 3rd ed.Description: viii, 118 p. : ill. ; 26 cm.Subject(s): Consumer satisfaction | Customer relationsGenre/Form: Electronic books.DDC classification: 658.8/343 Online resources: An electronic book accessible through the World Wide Web; click to view
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Includes bibliographical references.
Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
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