Feinberg, Richard, 1950-
Cases in call center management great ideas (th)at work / [electronic resource] : Richard Feinberg, Ko de Ruyter, Lynne Bennington. - West Lafayette, Ind. : Ichor Business Books, c2005. - x, 356 p. : ill. ; 28 cm.
Includes bibliographical references (p. 341-351) and index.
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2009.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Call centers--Management--Case studies.
Electronic books.
HE8788 / .F45 2005eb
658.8/12
Cases in call center management great ideas (th)at work / [electronic resource] : Richard Feinberg, Ko de Ruyter, Lynne Bennington. - West Lafayette, Ind. : Ichor Business Books, c2005. - x, 356 p. : ill. ; 28 cm.
Includes bibliographical references (p. 341-351) and index.
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2009.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Call centers--Management--Case studies.
Electronic books.
HE8788 / .F45 2005eb
658.8/12