Cases in call center management [electronic resource] : great ideas (th)at work / Richard Feinberg, Ko de Ruyter, Lynne Bennington.
By: Feinberg, Richard.
Contributor(s): Ruyter, Ko de | Bennington, Lynne | ebrary, Inc.
Material type:![materialTypeLabel](/opac-tmpl/lib/famfamfam/BK.png)
No physical items for this record
Includes bibliographical references (p. 341-351) and index.
Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
There are no comments for this item.