Robson, Kevin.
Service-ability : create a customer centric culture and gain competitive advantage / Kevin Robson. - Chichester, U.K. : Wiley, 2013. - xvi, 261 p. : ill. ; 24 cm.
Includes bibliographical references and index.
978118345566
Customer services.
Consumer satisfaction.
HF5415.5 / R628 2013
Service-ability : create a customer centric culture and gain competitive advantage / Kevin Robson. - Chichester, U.K. : Wiley, 2013. - xvi, 261 p. : ill. ; 24 cm.
Includes bibliographical references and index.
978118345566
Customer services.
Consumer satisfaction.
HF5415.5 / R628 2013