Zahorik, Anthony J.
Service marketing. - New York : Harper Collins, 1996. - 508p., index. ; cm.
0673991458
Service Industries--Marketing.
Customer Services.
HD9980.5.R971
Service marketing. - New York : Harper Collins, 1996. - 508p., index. ; cm.
0673991458
Service Industries--Marketing.
Customer Services.
HD9980.5.R971