| 000 -LEADER |
|---|
| fixed length control field |
00855nam a22002652a 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
pr1000012509 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
MY-KjKLI |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20210511111702.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
110308s2003 xx |||||||||||||| ||zxx |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9832473845 |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
MY-KjKLI |
| Language of cataloging |
eng |
| Transcribing agency |
MY-KjKLI |
| 050 #0 - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
HB31.D393 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Denham, Jennifer. |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Mengendali aduan pelanggan : |
| Remainder of title |
mengubah cabaran kepada peluang / |
| Statement of responsibility, etc |
Jennifer Denham; penterjemah Mohd. Rizal Saidin. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
Kuala Lumpur : |
| Name of publisher, distributor, etc |
Prentice Hall, |
| Date of publication, distribution, etc |
2003. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
ix, 250 p. : |
| Other physical details |
ill. ; |
| Dimensions |
21 cm. |
| 440 0# - SERIES STATEMENT/ADDED ENTRY--TITLE |
|---|
| Title |
Rahsia kejayaan. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Consumer complaints. |
|
|---|
| Topical term or geographic name as entry element |
Consumer behavior. |
| 9 (RLIN) |
426 |
|
|---|
| Topical term or geographic name as entry element |
Customer relations. |
| 9 (RLIN) |
4491 |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Relator code |
Mohd. Rizal Saidin. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Koha item type |
Book |
