000 -LEADER |
fixed length control field |
01654nam a2200397 i 4500 |
001 - CONTROL NUMBER |
control field |
ebr10829006 |
003 - CONTROL NUMBER IDENTIFIER |
control field |
CaPaEBR |
007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION |
fixed length control field |
cr cn||||||||| |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
fixed length control field |
130726t20142014enka ob 001 0 eng|d |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
Cancelled/invalid ISBN |
9781472411914 (hardback : alk. paper) |
|
International Standard Book Number |
9781472411921 (e-book) |
040 ## - CATALOGING SOURCE |
Original cataloging agency |
CaPaEBR |
Language of cataloging |
eng |
Description conventions |
rda |
-- |
pn |
Transcribing agency |
CaPaEBR |
035 ## - SYSTEM CONTROL NUMBER |
System control number |
(OCoLC)869281775 |
050 14 - LIBRARY OF CONGRESS CALL NUMBER |
Classification number |
HD9980.5 |
Item number |
.L57 2014eb |
082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER |
Classification number |
658.4/013 |
Edition number |
23 |
100 1# - MAIN ENTRY--PERSONAL NAME |
Personal name |
Lisch, Ralf. |
245 10 - TITLE STATEMENT |
Title |
Measuring service performance : |
Remainder of title |
practical research for better quality / |
Statement of responsibility, etc |
Ralf Lisch. |
264 #1 - |
-- |
Farnham, Surrey : |
-- |
Gower, |
-- |
[2014] |
|
-- |
�2014 |
300 ## - PHYSICAL DESCRIPTION |
Extent |
1 online resource (213 pages) : |
Other physical details |
illustrations |
336 ## - |
-- |
text |
-- |
rdacontent |
337 ## - |
-- |
computer |
-- |
rdamedia |
338 ## - |
-- |
online resource |
-- |
rdacarrier |
504 ## - BIBLIOGRAPHY, ETC. NOTE |
Bibliography, etc |
Includes bibliographical references and index. |
588 ## - |
-- |
Description based on print version record. |
590 ## - LOCAL NOTE (RLIN) |
Local note |
Electronic reproduction. Palo Alto, Calif. : ebrary, 2014. Available via World Wide Web. Access may be limited to ebrary affiliated libraries. |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name as entry element |
Service industries |
General subdivision |
Evaluation. |
|
Topical term or geographic name as entry element |
Quality control. |
|
Topical term or geographic name as entry element |
Performance technology. |
655 #0 - INDEX TERM--GENRE/FORM |
Genre/form data or focus term |
Electronic books. |
776 08 - ADDITIONAL PHYSICAL FORM ENTRY |
Display text |
Print version: |
Main entry heading |
Lisch, Ralf. |
Title |
Measuring service performance : practical research for better quality. |
Place, publisher, and date of publication |
Farnham, Surrey : Gower, [2014] |
Physical description |
xviii, 193 pages |
International Standard Book Number |
9781472411914 |
Record control number |
(DLC)10829006 |
797 2# - LOCAL ADDED ENTRY--CORPORATE NAME (RLIN) |
Corporate name or jurisdiction name as entry element |
ebrary. |
856 40 - ELECTRONIC LOCATION AND ACCESS |
Uniform Resource Identifier |
http://site.ebrary.com/lib/kliuc/Doc?id=10829006 |
Public note |
An electronic book accessible through the World Wide Web; click to view |
942 ## - ADDED ENTRY ELEMENTS (KOHA) |
Source of classification or shelving scheme |
|
Koha item type |
E-book |