Measuring service performance : practical research for better quality / Ralf Lisch.
By: Lisch, Ralf.
Material type:
BookPublisher: Farnham, Surrey : Gower, [2014]Copyright date: �2014Description: 1 online resource (213 pages) : illustrations.Content type: text Media type: computer Carrier type: online resourceISBN: 9781472411921 (e-book).Subject(s): Service industries -- Evaluation | Quality control | Performance technologyGenre/Form: Electronic books.DDC classification: 658.4/013 Online resources: An electronic book accessible through the World Wide Web; click to view
| Item type | Current location | Collection | Call number | URL | Copy number | Status | Date due | Item holds |
|---|---|---|---|---|---|---|---|---|
E-book
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IUKL Library | Subscripti | http://site.ebrary.com/lib/kliuc/Doc?id=10829006 | 1 | Available |
Total holds: 0
Includes bibliographical references and index.
Description based on print version record.
Electronic reproduction. Palo Alto, Calif. : ebrary, 2014. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
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