| 000 -LEADER |
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| fixed length control field |
04807nam a2200877 i 4500 |
| 001 - CONTROL NUMBER |
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| control field |
EBC1753367 |
| 003 - CONTROL NUMBER IDENTIFIER |
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| control field |
MiAaPQ |
| 007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION |
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| fixed length control field |
cr cnu|||||||| |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
140821s2014 nyu foab 001 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| Cancelled/invalid ISBN |
9781606497487 |
| Qualifying information |
paperback |
|
|---|
| International Standard Book Number |
9781606497494 |
| Qualifying information |
e-book |
| 035 ## - SYSTEM CONTROL NUMBER |
|---|
| System control number |
(MiAaPQ)EBC1753367 |
|
|---|
| System control number |
(Au-PeEL)EBL1753367 |
|
|---|
| System control number |
(CaPaEBR)ebr10910528 |
|
|---|
| System control number |
(CaONFJC)MIL824752 |
|
|---|
| System control number |
(OCoLC)923709208 |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
MiAaPQ |
| Language of cataloging |
eng |
| Description conventions |
rda |
| -- |
pn |
| Transcribing agency |
MiAaPQ |
| Modifying agency |
MiAaPQ |
| 050 #4 - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
HF5415.153 |
| Item number |
.Z456 2014 |
| 082 0# - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.575 |
| Edition number |
23 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Zeithaml, Valarie A., |
| Relator term |
author. |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Profiting from services and solutions : |
| Remainder of title |
what product-centric firms need to know / |
| Statement of responsibility, etc |
Valarie A. Zeithaml, Stephen W. Brown, Mary Jo Bitner, and Jim Salas. |
| 250 ## - EDITION STATEMENT |
|---|
| Edition statement |
First edition. |
| 264 #1 - |
|---|
| -- |
New York, New York (222 East 46th Street, New York, NY 10017) : |
| -- |
Business Expert Press, |
| -- |
2014. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
1 online resource (xiv, 116 pages) |
| 336 ## - |
|---|
| -- |
text |
| -- |
rdacontent |
| 337 ## - |
|---|
| -- |
computer |
| -- |
rdamedia |
| 338 ## - |
|---|
| -- |
online resource |
| -- |
rdacarrier |
| 490 1# - SERIES STATEMENT |
|---|
| Series statement |
Service systems and innovations in business and society collection, |
| International Standard Serial Number |
2326-2699 |
| 500 ## - GENERAL NOTE |
|---|
| General note |
Part of: 2014 digital library. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc |
Includes bibliographical references (pages 105-114) and index. |
| 505 0# - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Introduction: transitioning from products to services and solutions -- The service infusion continuum -- Company configuration for services and solutions -- Capabilities: skills, training, and technology -- Customization: balancing uniqueness with operational realities -- Collaboration with customers: engaging customers in service and solution design, development, and challenges to offering new services and solutions -- Conclusion: cultivating a service and solution -- Appendix 1. Research approach, resources, and methodology -- Appendix 2. Company interview guide -- About the authors -- Notes -- References -- Index. |
| 506 ## - RESTRICTIONS ON ACCESS NOTE |
|---|
| Terms governing access |
Access restricted to authorized users and institutions. |
| 520 3# - SUMMARY, ETC. |
|---|
| Summary, etc |
Designed for executives in companies that manufacture or sell products, this book outlines the challenges of launching a service and solutions business within a product-oriented organization. The target audience-- manufacturers, industrial suppliers, technology firms, and other vendors of business goods--views services and solutions as a means to financial growth, reduced revenue volatility, greater differentiation from the competition, increased share of customer budget, and improved customer satisfaction, loyalty, and lock-in. The authors visualize the transition from products sold to services rendered and identify the challenges that leaders will face during the transformation. To overcome those challenges, the book shows leaders how to manage change in five areas: corporate structure; corporate culture; organizational metrics of performance, growth and investment; individual skills and talent development; and core competencies of collaboration and customization. |
| 588 ## - |
|---|
| -- |
Title from PDF title page (viewed on August 21, 2014). |
| 590 ## - LOCAL NOTE (RLIN) |
|---|
| Local note |
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Service industries. |
|
|---|
| Topical term or geographic name as entry element |
Manufacturing industries. |
|
|---|
| Topical term or geographic name as entry element |
Production management. |
|
|---|
| Topical term or geographic name as entry element |
New products. |
| 653 ## - INDEX TERM--UNCONTROLLED |
|---|
| Uncontrolled term |
solutions |
|
|---|
| Uncontrolled term |
solutions marketing |
|
|---|
| Uncontrolled term |
servitization |
|
|---|
| Uncontrolled term |
service- oriented |
|
|---|
| Uncontrolled term |
service transition |
|
|---|
| Uncontrolled term |
service strategies |
|
|---|
| Uncontrolled term |
service scorecard |
|
|---|
| Uncontrolled term |
service marketing |
|
|---|
| Uncontrolled term |
service leadership |
|
|---|
| Uncontrolled term |
service innovation |
|
|---|
| Uncontrolled term |
service infusion |
|
|---|
| Uncontrolled term |
service design |
|
|---|
| Uncontrolled term |
service continuum |
|
|---|
| Uncontrolled term |
service-centered, |
|
|---|
| Uncontrolled term |
product-service systems |
|
|---|
| Uncontrolled term |
organizational culture |
|
|---|
| Uncontrolled term |
integrated solutions |
|
|---|
| Uncontrolled term |
integrated product services |
|
|---|
| Uncontrolled term |
growth through service |
|
|---|
| Uncontrolled term |
customization |
|
|---|
| Uncontrolled term |
customer centricity |
|
|---|
| Uncontrolled term |
collaboration |
|
|---|
| Uncontrolled term |
classification of services |
|
|---|
| Uncontrolled term |
change management |
|
|---|
| Uncontrolled term |
business-to-business |
| 655 #4 - INDEX TERM--GENRE/FORM |
|---|
| Genre/form data or focus term |
Electronic books. |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Salas, Jim., |
| Relator term |
author. |
|
|---|
| Personal name |
Bitner, Mary Jo., |
| Relator term |
author. |
|
|---|
| Personal name |
Brown, Stephen Walter, |
| Dates associated with a name |
1943-, |
| Relator term |
author. |
| 776 08 - ADDITIONAL PHYSICAL FORM ENTRY |
|---|
| Display text |
Print version: |
| International Standard Book Number |
9781606497487 |
| 797 2# - LOCAL ADDED ENTRY--CORPORATE NAME (RLIN) |
|---|
| Corporate name or jurisdiction name as entry element |
ProQuest (Firm) |
| 830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE |
|---|
| Uniform title |
Service systems and innovations in business and society collection. |
| -- |
2326-2699 |
|
|---|
| Uniform title |
2014 digital library. |
| 856 40 - ELECTRONIC LOCATION AND ACCESS |
|---|
| Uniform Resource Identifier |
https://ebookcentral.proquest.com/lib/kliuc-ebooks/detail.action?docID=1753367 |
| Public note |
Click to View |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Koha item type |
E-book |
