| 000 -LEADER |
|---|
| fixed length control field |
00755nam a22002412a 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
pr1000006352 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
MY-KjKLI |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20120809103106.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
110308s1997 xx |||||||||||||| ||zxx |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0684832569 |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
MY-KjKLI |
| Language of cataloging |
eng |
| Transcribing agency |
MY-KjKLI |
| 050 #0 - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
HF5415.5.H585 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Heskett, James L. |
| 9 (RLIN) |
5090 |
| 245 14 - TITLE STATEMENT |
|---|
| Title |
The Service profit chain : |
| Remainder of title |
how leading companies link profit and growth to loyalty, satisfaction, and value. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
New York : |
| Name of publisher, distributor, etc |
Dryden Press, |
| Date of publication, distribution, etc |
1997. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
301p., index. ; |
| Dimensions |
cm. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Customer Satisfaction. |
| 9 (RLIN) |
5091 |
|
|---|
| Topical term or geographic name as entry element |
Employee Loyalty. |
| 9 (RLIN) |
5092 |
|
|---|
| Topical term or geographic name as entry element |
Customer Services. |
| 9 (RLIN) |
3918 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Koha item type |
Book |
