The Service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value.
By: Heskett, James L
.
Material type: 
BookPublisher: New York : Dryden Press, 1997Description: 301p., index. ; cm.ISBN: 0684832569.Subject(s): Customer Satisfaction | Employee Loyalty | Customer Services
| Item type | Current location | Collection | Call number | Copy number | Status | Date due | Item holds |
|---|---|---|---|---|---|---|---|
Book
|
IUKL Library Open shelves | Purchase | HF5415.5 Hes (Browse shelf) | 1 | Available |
Total holds: 0
There are no comments for this item.