Managing the customer experience : a measurement-based approach / Morris Wilburn.
By: Wilburn, Morris [author.].
Material type:
BookPublisher: Milwaukee, Wisconsin : ASQ Quality Press, 2006Copyright date: �2007Description: 1 online resource (128 pages) : illustrations, tables.Content type: text Media type: computer Carrier type: online resourceSubject(s): Consumer satisfaction | Customer relations | Customer servicesGenre/Form: Electronic books.DDC classification: 658./12 Online resources: An electronic book accessible through the World Wide Web; click to view
| Item type | Current location | Collection | Call number | URL | Copy number | Status | Date due | Item holds |
|---|---|---|---|---|---|---|---|---|
E-book
|
IUKL Library | Subscripti | http://site.ebrary.com/lib/kliuc/Doc?id=10907776 | 1 | Available |
Total holds: 0
Includes bibliographical references and index.
Description based on print version record.
Electronic reproduction. Palo Alto, Calif. : ebrary, 2014. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
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