Measuring ITSM: Measuring, Reporting, and Modeling the IT Service Management Metrics that Matter Most to IT Senior Executives / Randy A. Steinberg
By: Steinberg, Randy A [author].
Material type:
ArticleUnited States America: Trafford Publishing, 2013Description: 179 pages; 23 cm.Content type: Text Media type: Unmediated Carrier type: VolumeISBN: 9781490719450.Subject(s): Information technology -- Management | Management information systems
| Item type | Current location | Collection | Call number | Copy number | Status | Date due | Item holds |
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IUKL Library Open shelves | Purchase | HD30.2 Ste (Browse shelf) | 1 | Not For Loan |
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| HD30.2 Sel Information technology : | HD30.2 Sky Capitalizing on knowledge - from e-business to k-business. | HD30.2 Ste The Business dynamics : | HD30.2 Ste Measuring ITSM: | HD30.2 Ste Implementing ITSM: | HD30.2 The The Palgrave handbook of knowledge management / | HD30.2 Tis The knowledge dividend. |
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