Your customers' perception of quality : what it means to your bottom line and how to control it / Baboo Kureemun, Robert Fantina.
By: Kureemun, Baboo [author.].
Contributor(s): Fantina, Robert [author.].
Material type:
BookPublisher: Boca Raton, Florida ; London, [England] ; New York : CRC Press, 2011Copyright date: �2011Description: 1 online resource (216 pages) : illustrations.Content type: text Media type: computer Carrier type: online resourceISBN: 9781439891230 (e-book).Subject(s): Quality of products -- Public opinion | Consumers -- AttitudesGenre/Form: Electronic books.DDC classification: 658.4/013 Online resources: Click to View
| Item type | Current location | Collection | Call number | URL | Copy number | Status | Date due | Item holds |
|---|---|---|---|---|---|---|---|---|
E-book
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IUKL Library | Subscripti | https://ebookcentral.proquest.com/lib/kliuc-ebooks/detail.action?docID=1446753 | 1 | Available |
Total holds: 0
Includes bibliographical references.
Description based on print version record.
Electronic reproduction. Ann Arbor, MI : ProQuest, 2016. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
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