Achieving customer experience excellence through a quality management system / Alka Jarvis, Luis Morales, Ulka Ranadive.
By: Jarvis, Alka, author.
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HF5415.5 Har Customer service : | HF5415.5 Har Customer service : a practical approach / | HF5415.5 Hes The Service profit chain : | HF5415.5 Jar Achieving customer experience excellence through a quality management system / | HF5415.5 Kes Total quality service : | HF5415.5 Kna A guide to service desk concepts / | HF5415.5 Lew The soul of the new consumer : authenticity -- what we buy and why in the new economy / |
Includes bibliographical references and index.
Faculty of Engineering, Science & Technology (FEST)
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