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Reinventing the patient experience [electronic resource] : strategies for hospital leaders / Jon B. Christianson ... [et al.].

Contributor(s): Christianson, Jon B | ebrary, Inc.
Material type: materialTypeLabelBookSeries: Management series (Ann Arbor, Mich.): Publisher: Chicago : Health Administration Press, c2007Description: xii, 188 p.Subject(s): Hospital care -- United States | Hospital patients -- Care -- United States | Hospitals -- United States -- AdministrationGenre/Form: Electronic books.DDC classification: 362.11 Online resources: An electronic book accessible through the World Wide Web; click to view
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Includes bibliographical references.

Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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