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Service science [electronic resource] : design for scaling and transformation / Cheng Hsu.

By: Hsu, Cheng, 1951-.
Contributor(s): ebrary, Inc.
Material type: materialTypeLabelBookPublisher: Singapore ; Hackensack, NJ : World Scientific, c2009Description: xiv, 302 p. : ill.Subject(s): Multidisciplinary design optimization | Engineering services marketing | Service industries -- Design | System design -- Information resourcesGenre/Form: Electronic books.Online resources: An electronic book accessible through the World Wide Web; click to view
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Includes bibliographical references (p. 287-296) and index.

Electronic reproduction. Palo Alto, Calif. : ebrary, 2010. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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