Business service management best practices [electronic resource] / [Budi Darmawan, Kimberly Cox, Bahaeldin Ragab].
By: Darmawan, Budi.
Contributor(s): Cox, Kimberly | Ragab, Bahaeldin | International Business Machines Corporation. International Technical Support Organization | ebrary, Inc.
Material type:
BookSeries: IBM redbooks: Publisher: Austin, TX : IBM, International Technical Support Organization, c2004Edition: 1st ed.Description: xii, 170 p. : ill.Subject(s): Tivoli Business Systems Manager | IBM Tivoli service level advisor | Business -- Data processing -- Management | Electronic commerce -- Management | Information technology -- Management | Service-level agreementsGenre/Form: Electronic books.DDC classification: 658/.0285 Online resources: An electronic book accessible through the World Wide Web; click to view
"Tivoli software"--Cover.
"This edition applies to IBM Tivoli Business Systems Managerement V2.1.1 and IBM Tivoli service level advisor version 1.2.1"--T.p. verso.
"June 2004."
"SG24-7053-00."
Includes bibliographical references (p. 165-166) and index.
Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
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