Service management and marketing : customer management in service competition. Christian Grönroos.
By: Christian Grönroos
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Publisher: Chichester, West Sussex, England ; Hoboken, NJ : J. Wiley & Sons, ©2007Edition: 3rd ed.Description: x, 483 p. : ill. ; 24 cm.ISBN: 9780470028629.Subject(s): Customer services![](/opac-tmpl/bootstrap/images/filefind.png)
Item type | Current location | Collection | Call number | Copy number | Status | Date due | Item holds |
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IUKL Library Open shelves | Purchase | HD9980.5 Gro (Browse shelf) | 1 | Not For Loan | ||
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IUKL Library Open shelves | Purchase | HD9980.5 Gro (Browse shelf) | 2 | Available |
Total holds: 0
Includes bibliographical references and index.
Dept. of Business & Management
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