Customer service : a practical approach / Elaine K. Harris.
By: Harris, Elaine K.
Publisher: Boston : Pearson, c2013Edition: 6th ed. International edition.Description: xv, 175 p. : ill. ; 26 cm.ISBN: 9780132974349.Subject(s): Customer servicesItem type | Current location | Collection | Call number | Copy number | Status | Date due | Item holds |
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Book | IUKL Library Open shelves | Purchase | HF5415.5 Har (Browse shelf) | 1 | Available |
Total holds: 0
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HF5415.5 Gos Customer relationship management essentials. | HF5415.5 Gri Customer loyalty : how to earn it, how to keep it. | HF5415.5 Har Customer service : | HF5415.5 Har Customer service : a practical approach / | HF5415.5 Hes The Service profit chain : | HF5415.5 Jar Achieving customer experience excellence through a quality management system / | HF5415.5 Kes Total quality service : |
Includes index.
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