IUKL Library

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The Service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value.

by Heskett, James L.

Material type: book Book Publisher: New York : Dryden Press, 1997Availability: Items available for loan: IUKL Library [Call number: HF5415.5 Hes] (1).
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Customer satisfaction: case study of Az-Zahrah islamic medical center.

by Sare'ah Sanib.

Material type: book Book Publisher: Bangi : KLIUC, 2001Availability: Items available for reference: IUKL Library [Call number: HF5415.335 Sar] (1).
Customer Satisfaction : Case Study of Apollo Medical Center.

by Thenmoli A/P Karmegrom.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Kajang : Kuala Lumpur Infrastructure University College, 2005Dissertation note: Project paper--Kuala Lumpur Infrastructure University College, March, 2005. Availability: Items available for reference: IUKL Library [Call number: YHF 2 2005 002] (1).
Customer Satisfaction : Analysis of Customer Satisfaction at Marrybrown Family Restaurant.

by Rini Kartini Bt. Rahizad | Mohamad Habibiulah B. Yusof.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Kajang : Kuala Lumpur Infrastructure University College, 2006Dissertation note: Project paper--Kuala Lumpur Infrastructure University College, 2006. Availability: Items available for reference: IUKL Library [Call number: YHF 2 2006 004] (2).
Customer Satisfaction Level Towards the Kuala Lumpur Infrastructure University College (KLIUC)Cafeteria.

by Mohanaraani A/p Munisamy.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Kajang : Kuala Lumpur Infrastructure University College, 2005Dissertation note: Project paper--Kuala Lumpur Infrastructure University College, 2005. Availability: Items available for reference: IUKL Library [Call number: YHF 2 2005 007] (1).
Customer Satisfaction Level Towards the (Kliuc) Cafeteria.

by Nantha Kumar A/P Rathanantha Devan.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Kajang : Kuala Lumpur Infrastructure University College, 2006Dissertation note: Project paper--Kuala Lumpur Infrastructure University College, 2006. Availability: Items available for reference: IUKL Library [Call number: YHF 2 2006 010] (1).
Customer Satisfaction Level Towards the Kuala Lumpur Infrastructure University Collage (Kliuc) Cafeteria.

by Mohanaraani A/p Munisamy.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Kajang : Kuala Lumpur Infrastructure University College, 2005Dissertation note: Project paper--Kuala Lumpur Infrastructure University College, 2005. Availability: Items available for reference: IUKL Library [Call number: YHF 2 2005 016] (1).
Customer Satisfaction on Kl Monorail Service.

by Mohd Nazli Bin Mohd Ghazali.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Kajang : Kuala Lumpur Infrastructure University College, 2004Dissertation note: Project paper--Kuala Lumpur Infrastructure University College, 2004. Availability: Items available for reference: IUKL Library [Call number: YHF 2 2004 010] (1).
The influence of social media upon brand image: The perceptions of customers in selected fast food outlets in Klang Valley-Malaysia/ by Mahir Tahrir Salih

by Salih, Mahir Tahrir.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Kajang: Infrastructure University Kuala Lumpur, 2014Availability: Items available for reference: IUKL Library [Call number: YHF 5 2014 002] (1).
Relationship marketing re-imagined : marketing's inevitable shift from exchanges to value cocreating relationships / Naresh K. Malhotra, Can Uslay, and Ahmet Bayraktar.

by Malhotra, Naresh K [author.] | Uslay, Can, 1973- [author.] | Bayraktar, Ahmet [author.].

Edition: First edition.Material type: book Book; Format: available online remote; Literary form: Not fiction ; Audience: Specialized; Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2016Online access: Click to View Availability: Items available for loan: IUKL Library (1).
Malaysia Healthcare Tourism : Accreditation, Service Quality, Satisfaction and Loyalty Mohammad Azimian, Habibah@Norehan Haron, Abu Bakar Abdul Hamid

by Mohammad Azimian | Habibah@Norehan Haron | Abu Bakar Abdul Hamid.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Singapore ; Malaysia : Partridge, ©2020Availability: Items available for loan: IUKL Library [Call number: G155.8 Moh] (1).
BRAND LOYALTY IN BANGLADESH CUSTOMER SATISFACTION, BRAND TRUST, SOCIAL MEDIA USAGE IN ELECTRONIC HOME APPLIANCES / Dr. Md. Uzir Hossain Uzir, Professor Dr. Abu Bakar Abdul Hamid, Dr. Ts. Dr. Ahmad Shaharudin Abdul Latiff and Israq Jerin.

by Md. Uzir Hossain Uzir | Abu Bakar Abdul Hamid | Ahmad Shaharudin Abdul Latiff | Israq Jerin.

Material type: book Book; Format: print ; Literary form: Not fiction Singapore ; Malaysia : Partridge, ©2021Availability: Items available for loan: IUKL Library [Call number: HF5415.13 Uzir] (2).
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