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Class acts [electronic resource] : service and inequality in luxury hotels / Rachel Sherman.

by Sherman, Rachel, 1970- | ebrary, Inc.

Material type: book Book; Format: electronic available online remote; Literary form: Not fiction Publisher: Berkeley : University of California Press, c2006Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Clients first [electronic resource] : the two word miracle / Joseph Callaway, JoAnn Callaway.

by Callaway, Joseph, 1943- | Callaway, JoAnn, 1944- | ebrary, Inc.

Material type: book Book; Format: electronic available online remote; Literary form: Not fiction Publisher: Hoboken, N.J. : Wiley, 2012, c2013Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
Global experience industries [electronic resource] : the business of the experience economy / Jens Christensen.

by Christensen, Jens | ebrary, Inc.

Material type: book Book; Format: electronic available online remote; Literary form: Not fiction Publisher: Aarhus ; Oakville, CT : Aarhus University Press, 2009Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
Social network analysis in telecommunications [electronic resource] / Carlos Andre Reis Pinheiro.

by Reis Pinheiro, Carlos Andre, 1940- | ebrary, Inc.

Material type: book Book; Format: electronic available online remote; Literary form: Not fiction Publisher: Hoboken, NJ : Wiley, c2011Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
The ultimate online customer service guide [electronic resource] : how to connect with your customers to sell more! / by Marsha Collier.

by Collier, Marsha | ebrary, Inc.

Material type: book Book; Format: electronic available online remote; Literary form: Not fiction Publisher: Hoboken, N.J. : John Wiley & Sons, c2011Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
Corporate and customer communications [electronic resource] : an Emerald guide.

by ebrary, Inc.

Material type: book Book; Format: electronic available online remote; Literary form: Not fiction Publisher: Bradford, England : Emerald Group Publishing, c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
Class acts [electronic resource] : service and inequality in luxury hotels / Rachel Sherman.

by Sherman, Rachel, 1970- | ebrary, Inc.

Material type: book Book; Format: electronic available online remote; Literary form: Not fiction Publisher: Berkeley : University of California Press, c2006Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
Clients first [electronic resource] : the two word miracle / Joseph Callaway, JoAnn Callaway.

by Callaway, Joseph, 1943- | Callaway, JoAnn, 1944- | ebrary, Inc.

Material type: book Book; Format: electronic available online remote; Literary form: Not fiction Publisher: Hoboken, N.J. : Wiley, 2012, c2013Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
Global experience industries [electronic resource] : the business of the experience economy / Jens Christensen.

by Christensen, Jens | ebrary, Inc.

Material type: book Book; Format: electronic available online remote; Literary form: Not fiction Publisher: Aarhus ; Oakville, CT : Aarhus University Press, 2009Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
Social network analysis in telecommunications [electronic resource] / Carlos Andre Reis Pinheiro.

by Reis Pinheiro, Carlos Andre, 1940- | ebrary, Inc.

Material type: book Book; Format: electronic available online remote; Literary form: Not fiction Publisher: Hoboken, NJ : Wiley, c2011Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
The ultimate online customer service guide [electronic resource] : how to connect with your customers to sell more! / by Marsha Collier.

by Collier, Marsha | ebrary, Inc.

Material type: book Book; Format: electronic available online remote; Literary form: Not fiction Publisher: Hoboken, N.J. : John Wiley & Sons, c2011Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
Corporate and customer communications [electronic resource] : an Emerald guide.

by ebrary, Inc.

Material type: book Book; Format: electronic available online remote; Literary form: Not fiction Publisher: Bradford, England : Emerald Group Publishing, c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
Class acts [electronic resource] : service and inequality in luxury hotels / Rachel Sherman.

by Sherman, Rachel, 1970- | ebrary, Inc.

Material type: book Book; Format: electronic available online remote; Literary form: Not fiction Publisher: Berkeley : University of California Press, c2006Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
Class acts [electronic resource] : service and inequality in luxury hotels / Rachel Sherman.

by Sherman, Rachel, 1970- | ebrary, Inc.

Material type: book Book; Format: electronic available online remote; Literary form: Not fiction Publisher: Berkeley : University of California Press, c2006Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
Clients first [electronic resource] : the two word miracle / Joseph Callaway, JoAnn Callaway.

by Callaway, Joseph, 1943- | Callaway, JoAnn, 1944- | ebrary, Inc.

Material type: book Book; Format: electronic available online remote; Literary form: Not fiction Publisher: Hoboken, N.J. : Wiley, 2012, c2013Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
Global experience industries [electronic resource] : the business of the experience economy / Jens Christensen.

by Christensen, Jens | ebrary, Inc.

Material type: book Book; Format: electronic available online remote; Literary form: Not fiction Publisher: Aarhus ; Oakville, CT : Aarhus University Press, 2009Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
Above the line : how to create a company culture that engages employees, delights customers and delivers results / Michael Henderson.

by Henderson, Michael [author.].

Material type: book Book; Format: available online remote; Literary form: Not fiction Publisher: Milton, Queensland, [Australia] : Wiley, 2014Copyright date: �2014Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
Your customer rules! : delivering the Me2B experiences that today's customers demand / Bill Price, David Jaffe.

by Price, Bill, 1950- [author.] | Jaffe, David, 1963- [author.].

Edition: First edition.Material type: book Book; Format: available online remote; Literary form: Not fiction Publisher: San Francisco, California : Jossey-Bass, [2015]Copyright date: �2015Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
What stays in Vegas : the world of personal data lifeblood of big business and the end of privacy as we know it / Adam Tanner ; Pete Garceau, cover design ; Cynthia Young, book design.

by Tanner, Adam [author.] | Garceau, Pete [cover designer.] | Young, Cynthia [book designer.].

Edition: First edition.Material type: book Book; Format: available online remote; Literary form: Not fiction Publisher: New York : PublicAffairs, 2014Copyright date: �2014Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
The new rules of sales and service : how to use agile selling, real-time customer engagement, big data, content, and storytelling to grow your business / David Meerman Scott.

by Scott, David Meerman [author.].

Material type: book Book; Format: available online remote; Literary form: Not fiction Publisher: Hoboken, New Jersey : Wiley, 2014Copyright date: �2014Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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