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Class acts [electronic resource] : service and inequality in luxury hotels / Rachel Sherman.
by Sherman, Rachel, 1970- | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Berkeley : University of California Press, c2006Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Clients first [electronic resource] : the two word miracle / Joseph Callaway, JoAnn Callaway.
by Callaway, Joseph, 1943- | Callaway, JoAnn, 1944- | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Hoboken, N.J. : Wiley, 2012, c2013Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Global experience industries [electronic resource] : the business of the experience economy / Jens Christensen.
by Christensen, Jens | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Aarhus ; Oakville, CT : Aarhus University Press, 2009Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Social network analysis in telecommunications [electronic resource] / Carlos Andre Reis Pinheiro.
by Reis Pinheiro, Carlos Andre, 1940- | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Hoboken, NJ : Wiley, c2011Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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The ultimate online customer service guide [electronic resource] : how to connect with your customers to sell more! / by Marsha Collier.
by Collier, Marsha | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Hoboken, N.J. : John Wiley & Sons, c2011Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Corporate and customer communications [electronic resource] : an Emerald guide.
by ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Bradford, England : Emerald Group Publishing, c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Class acts [electronic resource] : service and inequality in luxury hotels / Rachel Sherman.
by Sherman, Rachel, 1970- | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Berkeley : University of California Press, c2006Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
|
|
|
Clients first [electronic resource] : the two word miracle / Joseph Callaway, JoAnn Callaway.
by Callaway, Joseph, 1943- | Callaway, JoAnn, 1944- | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Hoboken, N.J. : Wiley, 2012, c2013Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
|
|
|
Global experience industries [electronic resource] : the business of the experience economy / Jens Christensen.
by Christensen, Jens | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Aarhus ; Oakville, CT : Aarhus University Press, 2009Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
|
|
|
Social network analysis in telecommunications [electronic resource] / Carlos Andre Reis Pinheiro.
by Reis Pinheiro, Carlos Andre, 1940- | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Hoboken, NJ : Wiley, c2011Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
|
|
|
The ultimate online customer service guide [electronic resource] : how to connect with your customers to sell more! / by Marsha Collier.
by Collier, Marsha | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Hoboken, N.J. : John Wiley & Sons, c2011Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
|
|
|
Corporate and customer communications [electronic resource] : an Emerald guide.
by ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Bradford, England : Emerald Group Publishing, c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
|
|
|
Class acts [electronic resource] : service and inequality in luxury hotels / Rachel Sherman.
by Sherman, Rachel, 1970- | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Berkeley : University of California Press, c2006Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
|
|
|
Class acts [electronic resource] : service and inequality in luxury hotels / Rachel Sherman.
by Sherman, Rachel, 1970- | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Berkeley : University of California Press, c2006Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
|
|
|
Clients first [electronic resource] : the two word miracle / Joseph Callaway, JoAnn Callaway.
by Callaway, Joseph, 1943- | Callaway, JoAnn, 1944- | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Hoboken, N.J. : Wiley, 2012, c2013Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
|
|
|
Global experience industries [electronic resource] : the business of the experience economy / Jens Christensen.
by Christensen, Jens | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Aarhus ; Oakville, CT : Aarhus University Press, 2009Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Above the line : how to create a company culture that engages employees, delights customers and delivers results / Michael Henderson.
by Henderson, Michael [author.]. Material type: Book; Format:
available online
; Literary form:
Not fiction
Publisher: Milton, Queensland, [Australia] : Wiley, 2014Copyright date: �2014Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Your customer rules! : delivering the Me2B experiences that today's customers demand / Bill Price, David Jaffe.
by Price, Bill, 1950- [author.] | Jaffe, David, 1963- [author.]. Edition: First edition.Material type: Book; Format:
available online
; Literary form:
Not fiction
Publisher: San Francisco, California : Jossey-Bass, [2015]Copyright date: �2015Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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What stays in Vegas : the world of personal data lifeblood of big business and the end of privacy as we know it / Adam Tanner ; Pete Garceau, cover design ; Cynthia Young, book design.
by Tanner, Adam [author.] | Garceau, Pete [cover designer.] | Young, Cynthia [book designer.]. Edition: First edition.Material type: Book; Format:
available online
; Literary form:
Not fiction
Publisher: New York : PublicAffairs, 2014Copyright date: �2014Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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The new rules of sales and service : how to use agile selling, real-time customer engagement, big data, content, and storytelling to grow your business / David Meerman Scott.
by Scott, David Meerman [author.]. Material type: Book; Format:
available online
; Literary form:
Not fiction
Publisher: Hoboken, New Jersey : Wiley, 2014Copyright date: �2014Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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