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Quality customer service : the art of treating customers as guests / William B. Martin
by Martin, William B. Edition: 2nd ed.Material type:  Book Publisher: California : Crisp Publications, 1989Availability: Items available for loan: IUKL Library [Call number: HF5415.5 Mar] (1).
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PC service and repair.
by Matthes, W. Material type: Book Publisher: Dorchester : ELEK, 1997Availability: Items available for loan: IUKL Library [Call number: QA76.9 Mat] (1).
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Reengineering the public service : leadership and change in an electronic age.
by Muhammad Rais Abdul Karim. Material type: Book Publisher: Subang Jaya : Pelanduk publication, 1999Availability: Items available for loan: IUKL Library [Call number: HD58.87 Muh] (1).
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Etika pengurusan.
by Mustafa Haji Daud. Material type: Book Publisher: Kuala Lumpur : Utusan Publications & Distributors, 1996Availability: Items available for loan: IUKL Library [Call number: HF5387 Mus] (5). Items available for reference: IUKL Library [Call number: HF5387 Mus] (1).
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Grolier business library : delivering customer service.
by Payne, Shelia. Material type: Book Publisher: Hong Kong : Grolier, 1997Availability: Items available for reference: IUKL Library [Call number: HF5415 Pay] (1).
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Experience economy : work is theatre & every business a stage.
by Pine, B Joseph | Gilmore, James H. Material type: Book Publisher: Boston : Harvard Business School Press, 1999Availability: Items available for loan: IUKL Library [Call number: HF5415.15 Pin] (1).
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Fabled service : ordinary acts, extraordinary outcomes.
by Sanders, Betsy. Material type: Book Publisher: Johanesburg : PFEI, 1995Availability: Items available for loan: IUKL Library [Call number: HF5415 San] (1).
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Staying Small Successfully- A Guide For Architects, Engineers And Design Professional.
by Stasiowski, Frank A. Material type: Book Publisher: New York : John Wiley & Sons, 1991Availability: Items available for loan: IUKL Library [Call number: NA1996 Sta] (1).
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Ke arah mewujudkan perkhidmatan awam yang cemerlang.
by Unit Pemodenan Tadbiran Awam Malaysia, JPM. Material type: Book Publisher: Kuala Lumpur : URUS, 1989Availability: Items available for loan: IUKL Library [Call number: JF1358 Kea] (1).
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Service marketing.
by Zahorik, Anthony J | Keiningham, Timothy L | Rust, Roland T. Material type: Book Publisher: New York : Harper Collins, 1996Availability: Items available for loan: IUKL Library [Call number: HD9980.5 Zah] (3). Items available for reference: IUKL Library [Call number: HD9980.5 Kei] (1).
Checked out (1).
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Services marketing.
by Zeithaml, Valarie A | Bitner, Mary Jo. Material type: Book Publisher: New York : McGraw Hill, 1996Availability: No items available
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Pengantar pentadbiran awam : pradigma baru.
by Ahmad Atory Hussain. Material type: Book Publisher: [s.l.] : Utusan Publications & Distributors, 2001Availability: Items available for loan: IUKL Library [Call number: JQ716 Ahm] (1).
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Customer service business 2000 - career solutions training group.
by Rokes, Beverly. Material type: Book Publisher: Singapore : South Western, 2002Availability: Items available for reference: IUKL Library [Call number: HF5415 Rok] (1).
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Service management : operations, strategy and information technology.
by Fitzsimmons, James A | Fitzsimmons, Mona J. Edition: 3rd ed.Material type: Book Publisher: New York : McGraw Hill, 2000Availability: Items available for loan: IUKL Library [Call number: HD9980 Fit] (1). Items available for reference: IUKL Library [Call number: HD9980 Fit] (1).
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Service quality - assessment and improvement.
by Salleh Yahya. Material type: Book Publisher: Serdang : Universiti Putra Malaysia, 2001Availability: Items available for loan: IUKL Library [Call number: TS156.6 Sal] (1). Items available for reference: IUKL Library [Call number: TS156.6 Sal] (1).
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Proton : service and repair manual / Coombs, Mark.
by Coombs, Mark | Drayton, Spencer. Material type: Book Publisher: England : Haynes Publishing, 1997Availability: Items available for reference: IUKL Library [Call number: TJ215 Coo] (1).
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Basic automotive service & systems - shop manual.
by Webster, Jay. Edition: 2nd ed.Material type: Book Publisher: Australia : Delmar Publishing, 1999Availability: Items available for reference: IUKL Library [Call number: TL152 Web] (1).
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The public service of Malaysia.
by Ahmad Sarji Abdul Hamid. Material type: Book Publisher: Kuala Lumpur : INTAN, 1992Availability: Items available for loan: IUKL Library [Call number: JQ716 Ahm] (1).
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Customer service of KFC Holding.
by Nor Irwani Ab. Rahman. Material type: Book Publisher: Bangi : KLIUC, 2001Availability: Items available for reference: IUKL Library [Call number: HF5415.5 Nor] (1).
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Development of a computer program to predict service life of mechanical device using.
by Lim Wai Hoon. Material type: Book Publisher: Serdang : Universiti Putra Malaysia, 2001Availability: Items available for reference: IUKL Library [Call number: QA37.2 Lim] (1).
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