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Service marketing in Ghana : a customer relationship management approach / John Kuada & Robert Hinson.
by Kuada, John [author.] | Hinson, Robert [author.]. Material type:  Book; Format:
available online
 ; Literary form:
Not fiction
Publisher: London, England ; Asokoro, Nigeria : Center for Sustainability and Enterprise Development : Adonis & Abbey Publishers Ltd, 2014Copyright date: �2014Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Service marketing in Ghana : a customer relationship management approach / John Kuada & Robert Hinson.
by Kuada, John [author.] | Hinson, Robert [author.]. Material type: Book; Format:
available online
; Literary form:
Not fiction
Publisher: London, England ; Asokoro, Nigeria : Center for Sustainability and Enterprise Development : Adonis & Abbey Publishers Ltd, 2014Copyright date: �2014Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Involving customers in new service development [electronic resource] / editors, Bo Edvardsson ... [et al.].
by Edvardsson, Bo, 1952- | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: London : Hackensack, NJ ; London : Imperial College Press ; Distributed by World Scientific Publishing Co., c2006Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Priorities and pathways in services reform [electronic resource] : part 1 - quantitative studies / Philippa Dee, editor.
by Dee, Philippa S | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Singapore : World Scientific, 2013Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Reducing the barriers to international trade in accounting services [electronic resource] / Lawrence J. White.
by White, Lawrence J | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Washington, D.C. : AEI Press, 2001Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Insurance in the General Agreement on Trade in Services [electronic resource] / Harold D. Skipper, Jr. ; [foreword, Claude E. Barfield].
by Skipper, Harold D, 1947- | Barfield, Claude E | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Washington : AEI Press, 2001Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Supertrends of future China [electronic resource] : billion dollar business opportunities for China's Olympic decade / James K. Yuann, Jason Inch.
by Yuann, James K | Inch, Jason | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Singapore ; Hackensack, NJ : World Scientific, c2008Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Service innovation [electronic resource] : organizational responses to technological opportunities & market imperatives / editors, Joe Tidd, Frank M. Hull.
by Hull, Frank M | Tidd, Joseph, 1960- | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: London : Imperial College Press, c2003Other title: Organizational responses to technological opportunities & market imperatives.Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Selected papers from QUIS 10 Conference 2007 [electronic resource] / guest editors: Dr. Duncan Dickson and Dr. Robert Ford.
by Dickson, Duncan | Ford, Robert | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Bradford : Emerald, 2008Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Output measurement in the service sectors [electronic resource] / edited by Zvi Griliches with the assistance of Ernst R. Berndt, Timothy F. Bresnahan, and Marilyn E. Manser.
by Griliches, Zvi, 1930-1999 | Berndt, Ernst R | Bresnahan, Timothy F | Manser, Marilyn | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Chicago : University of Chicago Press, c1992Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Pricing with confidence [electronic resource] : 10 ways to stop leaving money on the table / Reed K. Holden, Mark R. Burton.
by Holden, Reed K | Burton, Mark R, 1965- | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Hoboken, NJ : Wiley, c2008Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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QUIS 9 [electronic resource] / Guest editor: Anders Gustafsson.
by Gustafsson, Anders | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Bradford, England : Emerald Group Publishing, c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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QUIS 9 symposium [electronic resource] : service excellence in management / guest editors: Professor Anders Gustafsson and Professor Bo Evardsson.
by Evardsson, Bo | Gustafsson, Anders | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Bradford, England : Emerald Group Publishing, c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Cultural perspectives on services marketing [electronic resource] / guest editor: Michael Laroche.
by La Roche, Michael | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Bradford, England : Emerald Group Publishing, c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Services research in a cross-cultural/cross-national context [electronic resource] / guest editor: John B. Ford.
by Ford, John B | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Bradford, England : Emerald Group Publishing, c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Household production, services and monetary policy [electronic resource] / Constant Lonkeng Ngouana.
by Lonkeng Ngouana, Constant | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Washington, D.C. : International Monetary Fund, c2012Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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5S for service organizations and offices : a lean look at improvements / Debashis Sarkar.
by Sarkar, Debashis [author.]. Material type: Book; Format:
available online
; Literary form:
Not fiction
Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2006Copyright date: �2006Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Services marketing and management [electronic resource] / Audrey Gilmore.
by Gilmore, Audrey | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: London ; Thousand Oaks, Calif. : Sage Publications, 2003Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Productivity in the U.S. services sector [electronic resource] : new sources of economic growth / Jack E. Triplett, Barry P. Bosworth.
by Triplett, Jack E | Bosworth, Barry, 1942- | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Washington, D.C. : Brookings Institution Press, c2004Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Services--the export of the 21st century [electronic resource] : a guidebook for US service exporters / Joe Reif ... [et al.] ; originally compiled by Kirsten M. Ditterich, Mitch G. Larsen, Robert A. Ostrea, Jr.
by Reif, Joe | Ditterich, Kirsten M | Larsen, Mitch G | Ostrea, Robert A | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: San Rafael, Calif. : World Trade Press, c1997Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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