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Information technology in the service society [electronic resource] : a twenty-first century lever / Committee to Study the Impact of Information Technology on the Performance of Service Activities ; Computer Science and Telecommunications Board ; Commission on Physical Sciences, Mathematics, and Applications, National Research Council.
by ebrary, Inc. Material type:  Book; Format:
electronic
available online
 ; Literary form:
Not fiction
Publisher: Washington, D.C. : National Academy Press, 1994Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Service quality [electronic resource] : crossing boundaries / guest editor, Steve Tax.
by Tax, Steve | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Bradford, England : Emerald Group Publishing, c2003Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Service quality [electronic resource] : a global perspective / guest editor, Steve Tax.
by Tax, Steve | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Bradford, England : Emerald Group Publishing, c2003Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Research in e-service [electronic resource] / Guest editor Dr. Ko de Ruyter.
by de Ruyter, Dr. Ko | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Bradford, England : Emerald Group Publishing, c2002Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Globalization of services [electronic resource] : some implications for theory and practice / edited by Yair Aharoni and Lilach Nachum.
by Aharoni, Yair | Nachum, Lilach | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: London ; New York : Routledge, 2000Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Reorganizing the Rust Belt [electronic resource] : an inside study of the American labor movement / Steven Henry Lopez.
by Lopez, Steven Henry, 1968- | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Berkeley : University of California Press, c2004Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Managing innovation [electronic resource] : cases from the services industries / Bruce R. Guile and James Brian Quinn, editors.
by Guilde, Bruce R | Quinn, James Brian, 1928- | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
; Audience:
General;
Publisher: Washington, D. C. : National Academy Press, c1988Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Tourism geography [electronic resource] / Stephen Williams.
by Williams, Stephen, 1951- | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: London ; New York : Routledge, 1998Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Special issue from the 4th SIG services research conference [electronic resource] : services research - a truly global discipline / guest editors Jochen Wirtz and Shaukat Brah.
by Wirtz, Jochen | Brah, Shaukat | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Bradford, England : Emerald Group Publishing, c2006Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Trade in services negotiations [electronic resource] : a guide for developing countries / edited by Sebasti�an S�aez.
by S�aez, Sebasti�an | World Bank | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Washington, D.C. : World Bank, c2010Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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International trade in services [electronic resource] : new trends and opportunities for developing countries / Oliver Cattaneo ... [et al.], editors.
by Cattaneo, Oliver | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Washington, D.C. : World Bank, c2010Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Postindustrial East Asian cities [electronic resource] : innovation for growth / Shahid Yusuf, Kaoru Nabeshima.
by Yusuf, Shahid, 1949- | Nabeshima, Kaoru | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Palo Alto, CA : Washington, DC : Stanford Economics and Finance ; World Bank, c2006Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Services marketing [electronic resource] / Saiki Danyi.
by Danyi, Saiki | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Jaipur, India : Oxford Book Co., 2008Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Measuring service performance : practical research for better quality / Ralf Lisch.
by Lisch, Ralf. Material type: Book; Format:
available online
; Literary form:
Not fiction
Publisher: Farnham, Surrey : Gower, [2014]Copyright date: �2014Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Services management [electronic resource] / H.R. Appannaiah ... [et al.].
by Appannaiah, H. R | ebrary, Inc. Edition: Rev. ed.Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Mumbai [India] : Himalaya Pub. House, 2010Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Services management [electronic resource] / H.R. Appannaiah ... [et al.].
by Appannaiah, H. R | ebrary, Inc. Edition: Rev. ed.Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Mumbai [India] : Himalaya Pub. House, 2010Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Services management [electronic resource] : (including skill development) / K. Ramachandra, B. Chandrashekara, S. Shivakumar.
by Ramachandra, K | Chandrashekara, B | Shivakumar, S | ebrary, Inc. Edition: Rev. ed.Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Mumbai [India] : Himalaya Pub. House, 2010Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Stakeholder engagement for service design : how service designers identify and communicate insights / Fabian Segelstr�om.
by Segelstr�om, Fabian. Material type: Book; Format:
available online
; Literary form:
Not fiction
Publisher: Link�oping. Sweden : Dept. of Computer and Information Science, Link�opingUniversity, 2013Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Deregulation and interdependence in the Asia-Pacific region [electronic resource] / edited by Takatoshi Ito and Anne O. Krueger.
by It�o, Takatoshi, 1950- | Krueger, Anne O | ebrary, Inc | NBER-East Asia Seminar on Economics (8th : 1997 : Taipei, Taiwan). Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Chicago : University of Chicago Press, 2000Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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Global trends and challenges in services [electronic resource] / guest editors: Marianna Sigala and Evangelos Christou.
by Sigala, Marianna | Christou, Evangelos | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Bradford, England : Emerald Group Publishing, c2006Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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