IUKL Library

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Specifications for the chemical and process industries : a manual for development and use.

by American Society for Quality Control.

Material type: book Book Publisher: Wisconsin : ASQC, 1996Availability: Items available for loan: IUKL Library [Call number: TP149 Spe] (1).
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Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations / Derek R. Allen.

by Allen, Danica R, 1959- [author.] | American Society for Quality.

Material type: book Book; Format: available online remote; Literary form: Not fiction Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2004Copyright date: �2004Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
Using ISO 9001 in healthcare : applications for quality systems, performance improvement, clinical integration, and accreditation / James M. Levett, Robert G. Burney.

by Levett, James M, 1949- [author.] | Burney, Robert G, 1936- [author.] | American Society for Quality [issuing body.].

Material type: book Book; Format: available online remote; Literary form: Not fiction Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2011Online access: Click to View Availability: Items available for loan: IUKL Library (1).
Lean-Six Sigma for healthcare : a senior leader guide to improving cost and throughput / Chip Caldwell, Greg Butler, Nancy Poston.

by Caldwell, Chip [author.] | Butler, Greg [author.] | Poston, Nancy [author.] | American Society for Quality [issuing body.].

Edition: Second edition.Material type: book Book; Format: available online remote; Literary form: Not fiction Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2009Online access: Click to View Availability: Items available for loan: IUKL Library (1).
Journey to excellence : how Baldridge Health Care leaders succeed / Kathleen J. Goonan, Joseph A. Muzikowski, Patricia K. Stoltz.

by Goonan, Kathleen Jennison [author.] | Muzikowski, Joseph A [author.] | Stoltz, Patricia K [author.] | American Society for Quality [issuing body.].

Material type: book Book; Format: available online remote; Literary form: Not fiction Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2009Online access: Click to View Availability: Items available for loan: IUKL Library (1).
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